Frequently Asked Questions

Everything you need to know about our natural beauty essentials.

Are your products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All Naissance products are 100% cruelty-free, and the vast majority of our range is vegan-friendly, using only plant-based ingredients.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy?

We offer a 30-day return policy for unopened and unused items. Due to hygiene reasons, we cannot accept returns on products that have been opened or used unless they are faulty.

Do you ship internationally?

Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.

How should I store my natural oils and balms?

To maintain the potency and shelf life of our natural products, we recommend storing them in a cool, dry place away from direct sunlight and keeping the lids tightly sealed.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.